Cancellation and Refund Policy

Last updated: 30 August 2026

Trial period

New accounts start with a free trial. No payment is taken and no card details are requested during the trial; you can evaluate the service with no risk.

Cancelling the subscription

You can cancel the subscription from inside the app at any time. Cancelling means "I will not renew the next period": until the end of the period you paid for your access to the service continues, and no renewal takes place when the period ends. Undoing the cancellation is also possible from inside the app.

Otomatik tahsilat yoktur

Your card details are not stored and no automatic renewal charge is made. Each period is extended by a new payment made with your approval — so "I forgot to cancel and was charged" cannot structurally happen with this service.

Refunds

The service is digital and is provisioned immediately upon payment; for this reason no refund is made under the right of withdrawal, pursuant to article 15/1-ğ of the Turkish Distance Contracts Regulation. However:

• If a duplicate payment has been taken for the same period, the excess amount is refunded.
• If a payment was taken but the subscription was not provisioned because of a technical problem and the problem cannot be resolved within a reasonable time, the fee is refunded.

For refund requests it is enough to write to destek@ahsapmetrik.com with your payment details; requests are concluded within 14 days at the latest and the refund is made to the payment method used.

Contact

X Ahşap Limited Şirketi — destek@ahsapmetrik.com