Frequently Asked Questions

How do I get started?

app.ahsapmetrik.com and sign up with "Create your company" — it takes a few minutes and no card is required. The setup card on the home screen guides you through the first steps (definitions, first package, team invitation).

How does the trial work?

Every new company uses all features free for 5 days. When the trial ends your data is not deleted — it waits safely, and you continue where you left off whenever you decide to go on.

Is my data safe?

Each company's data is isolated from the others at the database level, personal data is stored encrypted, all traffic travels over TLS and backups are taken regularly. Details: Privacy Policy.

Which devices does it run on?

Web (app.ahsapmetrik.com), iOS and Android. They all work on the same data — carry on from a computer at the office and from a phone in the field.

Do I need a printer to print a slip?

No. You can create the slip in the app and send it as a PDF over WhatsApp or e-mail. If you want it on paper, the app works with 80 mm ESC/POS thermal printers over Bluetooth. On iPhone the printer must support BLE (Bluetooth Low Energy) — models with classic Bluetooth only will not appear in the device list on iPhone. Write to us before you buy one and we will go through it together.

How do I invite my team?

From an administrator account you send an invitation to an e-mail address on the User Invitations screen. The invited person clicks the link and sets their password. You can decide who sees and does what, per role and per person — a driver, for example, sees only their own shipments.

How do reports work?

You open them from the Reports screen in the app: daily packages, package details, everything in the field, selected customers and annual totals. A report is prepared the moment you open it — so you see the current data with no waiting.

What happens if I cancel?

You can cancel the subscription from inside the app at any time; your access continues until the end of the period you paid for. There is no automatic charging — we do not store card details, and each period is renewed with your approval. Details: Cancellation and Refund Policy.

I have a question — who do I write to?

destek@ahsapmetrik.com and we will get back to you as soon as we can.